The most reliable way to determine where your house valve would most likely be, is to go under the house and see where the water line comes up from the foundation. The value would most likely be on the other side of the foundation outside the house. The valve box or operating rod may just be covered with dirt. Having a house shut off that works, and is accessible, will allow homeowners to be able to shut off their water quickly in the event of a plumbing leak. District personnel if called after hours could take as long as an hour, depending on weather and road conditions, to reach their house to shut off the water. The subsequent property damage could easily exceed the cost of hiring a plumber to install or repair the homeowners house shut off valve.
At the July 17, 2013 Board meeting the Indian Hills GID Board of Trustees adopted to amend the Water Service Policy to implement service charges and a fine for tampering with a water meter, register or pit that would take effect when, a) a homeowner calls requesting the District to come out during business hours and it is determined to be due to the homeowners negligence or it is proved to be a nuisance a $30.00 charge should be implemented, b) any afterhours call that proves to be the responsibility of the homeowner and not that of the Indian Hills General Improvement District a $60.00 charge should be implemented or c) when it is evident that someone has tampered with a meter, register or meter pit which is the property of the District a $250.00 fine will be implemented.
|Sign Up Fee (New Accounts Only)
|Sewer Rate (monthly)
|Water Rate (monthly)
|Basic Service Fee Per Meter Size
Water Usage Rate
|3/4" Meter Size $26.34
1" Meter Size $41.16
1.5" Meter Size $86.02
2" Meter Size $126.45
3" Meter Size $211.17
4" Meter Size $426.56
6" Meter Size $622.78
8" Meter Size $940.16
$1.95 per 1,000 gallons up to 10,000 gallons
$2.30 per 1,000 gallons used over 10,000
A .10 Storm Water Managment Fee is
included in your monthly bill
|Water & Sewer Connection Fee
Residential Single Family Dwelling
For Commercial Connection Fees, click on "Ordinances & Policies", click on "Policies" and select Commercial Sewer Service Policy and Commercial Water Service Policy.
To set up a new water and sewer account, please select the appropriate form listed below or contact the main
office at (775) 267-2805 x 21.
Questions regarding billing or status on your current account, please contact the main office at (775) 267-2805 x 21.
For your convenience, a payment drop box is located directly in front of the main office.
The District takes six monthly bacteriological (Bac-T) samples as required by the NDEP Bureau of Safe Drinking Water. The number and location of these Bac-T samples are determined by the population served and the particular aspects of the District water distrubution system. All sample locations are approved by the NDEP. Other sampling for water quality of our wells is performed on a monthly, quarterly, annually or tri-annual basis as required by the NDEP.
If you wish to contact NDEP you may use this link www.ndep.nv.gov/bsdw/index.htm or you may call them at
Here are several links which may be helpful.
www.communitywater.com or www.wikihow.com
Try cleaning out the screens on your faucets first, especially if the flow problems are isolated to one or two fixtures and not common throughout the house. Check under the sink and make sure the supply line valves are all the way turned on. Check to see if the house valve is turned all the way on. This could be the cause if plumbing work was done recently or if the irrigation system was recently turned on or off. Many homes in the District are equipped with Pressure Reducing Valves (PRV). These mechanical, adjustable, direct acting valves are most often installed on the incoming water supply line under the house prior to any fixture supply lines. The PRV reduces the incoming water pressure by utilizing a spring loaded diaphragm which can be manually adjusted via a screw or nut mounted on the top of the bonnet of the valve. Re-build kits are available from plumbing supply companies if adjusting the operating screw does not work.
If you do not feel comfortable doing the work yourself, call a plumber. Below is a link:
Since going on Minden water we have heard from several residents that their shower heads are plugging up frequently with debris. At the present time we have no conclusive evidence as to the cause, but it seems to be related to the use of the hot water and the fact that it doesn't take much debris to clog up a restricted flow shower head. Perhaps the change of water chemistry is causing calcium buildup in the water heater to dislodge and plug up the shower head. If you wish to flush out your water heater yourself, here are some helpful links:
www.ehow.com or www.wikihow.com
If you are not comfortable doing this yourself, call a plumber.
We remind you that the ordinance regarding outside watering in the Indian Hills General Improvement District is in effect year around. This ordinance was adopted to eliminate the wasting of water and is mandated by the State of Nevada. We also ask that you use common sense and be prudent when you do water, and practice water conservation in your entire household. Your cooperation and care in this matter is greatly appreciated and will help ensure that we will have an abundant water supply in the future.
EXEMPTIONS: Commercial gardeners or caretakers, flowers and vegetable gardens and lawns less than 30-days old.
WASTE OF ANY KIND: Such as allowing water to run down gutters, into the street, alley or sidewalk, is PROHIBITED AT ALL TIMES.
|1 st violation
||An oral or written warning
|2 nd violation
||Warning by certified mail
|3 rd violation
||Shut-off water service and a $50.00 fine
2014Consumer Confidence Report
2013 Consumer Confidence Report
2012 Consumer Confidence Report
2012 Annual Drinking Water Quality Report East Valley Water System.doc
2011 Consumer Confidence Report
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